CRM & CLIENTELING SPECIALIST
CRM & CLIENTELING SPECIALIST
Louis Vuitton- Posted a month ago
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Job Description
About The Job
The CRM & Clienteling Specialist supports daily CRM operations and clienteling programs across all client touchpoints. This role is responsible for executing targeted campaigns, maintaining data accuracy, and ensuring personalized interactions that align with our Maison values and luxury standards.
Job responsibilities
Maintain and update client databases with segmentation criteria.
Support boutique teams in daily CRM tool usage and campaign alignment.
Assist in deploying marketing automation workflows.
Ensure brand-aligned content and messaging.
Prepare operational dashboards and performance reports.
Collaborate with data teams to ensure integrity and accuracy.
Track campaign metrics and suggest optimization strategies.
Support measurement of loyalty and conversion indicators.
Ensure premium client experiences across all touchpoints.
Support tailored follow-ups and post-interaction engagement.
Serve as a liaison between retail and HQ CRM teams.
Monitor feedback and contribute to experience enhancements.
Support training sessions for new users or updates.
Coordinate with external vendors when needed.
Maintain compliance with privacy and data policies.
Drive improvements in process and user adoption.
Profile
Key Requirements:
The CRM & Clienteling Specialist supports daily CRM operations and clienteling programs across all client touchpoints. This role is responsible for executing targeted campaigns, maintaining data accuracy, and ensuring personalized interactions that align with our Maison values and luxury standards.
Job responsibilities
- Campaign Execution and Support
Maintain and update client databases with segmentation criteria.
Support boutique teams in daily CRM tool usage and campaign alignment.
Assist in deploying marketing automation workflows.
Ensure brand-aligned content and messaging.
- Client Data and Insights
Prepare operational dashboards and performance reports.
Collaborate with data teams to ensure integrity and accuracy.
Track campaign metrics and suggest optimization strategies.
Support measurement of loyalty and conversion indicators.
- Personalization and Client Care
Ensure premium client experiences across all touchpoints.
Support tailored follow-ups and post-interaction engagement.
Serve as a liaison between retail and HQ CRM teams.
Monitor feedback and contribute to experience enhancements.
- System and Process Coordination
Support training sessions for new users or updates.
Coordinate with external vendors when needed.
Maintain compliance with privacy and data policies.
Drive improvements in process and user adoption.
Profile
Key Requirements:
- Marketing & Event Management Background: Possesses hands-on experience in planning, coordinating, and executing promotional activities and client-focused events.
- Client-Centric Mindset: Genuinely enjoys building interpersonal relationships, networking, and engaging directly with prospective and existing clients.
- Exceptional Communication Skills: Top-tier verbal and written communication skills across all formats.
More Info
Key Skills
CRM campaigns
personalized client communications
compliance with privacy and data policies
clienteling initiatives
marketing automation workflows
operational dashboards
CRM tool usage
About Company