In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023
Your Role In Our Team
You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.
Key Tasks
- Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
- Run hands-on project management with our internal business and IT CRM community as well as external partners.
- Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.
- Drive CRM user adoption and enable users globally.
- Promote benefits of CRM within the organization.
- Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack.
- Drive clear functional specification setting for user stories / use cases.
- Define product owner visions setting and aligning CRM enhancement roadmaps with divisions.
Your Profile
- Degree/ Bachelor/ MBA in Engineering fields with excellent results.
- 2–5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.
- Experience in fast-paced corporate environments and/or IT or strategy consulting is an advantage.
- Background in sales or service functions (project, strategic, or operational) is preferred.
- Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; experience with adjacent technologies is a plus.
- Demonstrated commitment to continuous learning, such as Salesforce or equivalent certifications/training (e.g., Salesforce Trailhead), is an advantage.
- Results-oriented individual with strong drive, commitment, and personal initiative.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple hierarchies in a matrix organization.
- A team player with a hands-on, agile mindset.
- Fluency in English (mandatory); German proficiency is an added advantage for both verbal and written communication.
