CS Specialist Wallet) - Japanese speaker

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• We are looking for a Customer Support Specialist with a background in customer service and knowledge of
• Web3 field, particularly decentralized wallets. You will be an essential part of our global support team,
• assisting users with account inquiries, blockchain transactions, and wallet-related issues.
• Key Responsibilities
• Provide timely and professional support to customers via email and other communication channels.
• Handle a broad range of inquiries, including decentralized wallet issues, transaction statuses, platform
• navigation, and account management.
• Deliver high-quality support across time zones through a rotating 24/7 shift schedule.
• Demonstrate a solid understanding of our products, especially Web3 and wallet functionalities, to assist
• users effectively.
• Escalate complex issues to relevant internal teams and follow up to ensure resolution.
• Document customer interactions, identifying trends and sharing insights to improve product and service
• offerings.
• Stay informed on industry trends, company policies, and feature updates to provide accurate assistance.
• Communicate clearly and empathetically, maintaining a professional tone in all interactions.
• Share best practices and collaborate with colleagues to continuously elevate service standards.
• Recommend and help implement process improvements to enhance the customer experience.

What you'll need

• Bilingual fluency in Japanese and English (written and spoken) is required.
• Strong background in customer service, with a proven track record of handling diverse customer concerns.
• Familiarity with cryptocurrency, blockchain technology, and Web3 applications—especially decentralized
• wallets—is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Collaborative team player with excellent interpersonal skills.
• Flexibility to work rotational shifts, including weekends and holidays.
• Awareness of data privacy and security best practices in handling sensitive customer information.

Why Bitget

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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