Job Description

Company Description: Gulsanco Sdn. Bhd. is a fast-growing Malaysian company headquartered in Shah Alam, operating across multiple business segments, including retail, wholesale, bakery, and restaurants. Through Mahnaz Food, we offer a growing range of food products distributed across retail and modern trade channels.

As part of our ongoing transformation and expansion, we are strengthening our organization and building the capabilities needed to support the continued growth of Mahnaz Food and our wider business operations.

Joining Mahnaz Food means working with a growing food brand that operates across multiple sales channels. The organization values strong relationships with key retail partners and focuses on consistent product availability and quality.

Role Description

This is a full-time, on-site Customer Business Development Manager role based in Shah Alam. The role focuses on managing and growing key customer accounts, including retail, wholesale, and supermarket partners, to increase sales and market presence.

Daily responsibilities include developing customer business plans, monitoring sales performance, conducting regular business reviews, and identifying new growth opportunities.
Lead negotiations on pricing and promotional activities, coordinate with internal teams on product availability and execution, and ensure high levels of customer satisfaction.
Gathering market insights, tracking competitor activities, and preparing timely reports and forecasts for management.
Managing and growing accounts, ensuring product visibility, availability, and promotion in assigned outlets.
Developing account plans, negotiating trading terms, preparing sales forecasts, monitoring performance, and implementing promotions and merchandising activities.
Collaborates with internal teams to support customer needs and resolve operational issues.
Monitor market trends, sales performance, and customer insights to identify opportunities.
Regular store visits, performance reviews with buyers, and reporting on market trends and competitor activities.

Qualifications

Strong customer relationship skills with a focus on Customer Satisfaction and Account Management.
Proven experience in Sales and Business Development within FMCG, food, or related industries.
Effective Negotiation skills for pricing, contracts, and promotions.
Ability to analyze sales data, prepare forecasts, and develop customer-specific business plans.
Excellent communication and presentation skills in English; additional languages are an advantage.
Comfort working on-site with customers and internal teams in Petaling Jaya.
Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
Proficiency in MS Office and familiarity with CRM or sales management tools.
Strong organizational skills, attention to detail, and the ability to manage multiple accounts and projects.