Customer Care Consultant

Are you passionate about delivering top-notch customer service Do you thrive in a dynamic, fast-paced environment If so, we invite you to join us as aCustomer Care Consultant (CCC)and be part of a high-performing team!

As aCustomer Care Consultant, you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.

1. Key Responsibilities :

Customer Interaction :

• Handle customer inquiries regarding products and services.
• Provide the best possible solutions based on customer needs.
• Maintain service quality with prompt and professional responses.

Account & Service Management :

• Assist customers with managing their accounts and services.
• Process requests such as account updates and auto-debit setups.

Complaint Handling :

• Address customer complaints with empathy and ensure timely resolutions.
• Ensure all complaints are handled in compliance with Service Level Agreements (SLA).

Crisis Management :

• Deliver outstanding service, especially during high-demand periods.
• Resolve customer concerns quickly and effectively.

2. Requirements :

Education: SPM/Diploma/Degree

Experience:

• Fresh Graduates (Degree holders)
• Diploma with a minimum of 6 months of experience
• SPM with a minimum of 2 years of experience

Language Proficiency: Fluent inEnglish and Bahasa Malaysia

Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving mindset
• Ability to handle high-pressure situations while maintaining accuracy
• Proficiency in MS Office and CRM software

Availability:

-Rotational Shifts (Monday - Sunday)

-Willing to work on weekends and public holidays

Working Hours: Monday- Sunday (rotational shift, including PH)

* 8am to 5pm/ 9am to 6pm

* 12pm to 9pm/ 10am to 7pm

Mode: Fully Work from Office

Job Location: Plaza Sentral, KL Sentral