Job Responsibility
Manage all inbound communication channels including calls, live chats, and emails regarding customer inquiries, complaints, feedback, and other product-related issues. Exceed customer expectations by delivering exceptional service and providing accurate information.
Job Requirements
Customer Service Executive - Call Center
As a Customer Service Executive, you'll serve as a connection point, providing accurate and efficient assistance with product/services information and resolving any issues that arise for our customers.
- Proficiency in English and Bahasa Malaysia.
- SPM graduates and fresh candidates are encouraged to apply â Comprehensive Training Provided.
- Candidate are required to work on rotational shifts (Morning, Afternoon, Night)
SHIFTS HOURS (6 DAYS PER WEEK & ROTATIONAL SHIFTS) :
- 7 AM - 4 PM
- 8 AM - 5 PM
- 9 AM - 6 PM
- 10 AM - 7 PM
- 11 AM - 8 PM
- 12 PM - 9 PM
- 1 PM - 10 PM
- 3 PM - 12 AM
- 5 PM - 3 AM
- 11 PM - 7 AM
Job Benefits
- Engaging Team Environment: Become part of a team of customer service enthusiasts who share your commitment to making a difference.
- Opportunities for Growth: Progress your career through continuous training, mentorship, and the potential to advance professionally.
- Dynamic Workspace: Work in an environment that fosters creativity and values fresh perspectives.
- Recognition and Rewards: Your dedication won't go unnoticed, with perks, bonuses, and acknowledgment for your hard work.
- EPF & Socso
- Annual leaves
- Medical leaves
- Quarterly staff recognition and appreciation
- Office Environment
- Free Shuttle Van back and forth to our office
- Open to Fresh Graduates also!
Career Growth & Training Programs
- Career Path: Executive Senior Executive Specialist Team Leader Assistant Manager Manager
- Career path program with Multi-functional Product, process, soft skill, developmental training.
- IJP â Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
