Search by job, company or skills

emax corporate

Customer Care Intern

emax corporate
Malaysia, Kuala Lumpur
Fresher
Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted 3 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Key Responsibilities:

Administrative & CRM Support

  • Assist in logging customer cases accurately in CRM systems.
  • Maintain updated complaint tracking sheets and documentation.
  • Prepare daily and weekly case summary reports.
  • Organize tribunal or legal documentation files (administrative support daily).

Customer Follow-up

  • Conduct follow-up calls or messages for non-sensitive cases.
  • Assist in appointment confirmation and post-service feedback collection.
  • Draft response templates for internal review.

Online Review Monitoring

  • Monitor Google Reviews and social media feedback.
  • Flag negative or sensitive comments to Senior/Manager for action.
  • Assist in compiling online reputation reports.

What We're Looking For:

  • Diploma or Degree in Business, Hospitality Management, Communication, or related field.
  • Strong written and verbal communication skills.
  • Detail-oriented, organised, and proactive.
  • Eager to learn and take ownership of tasks.
  • Basic proficiency in Google Workspace.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Administrative Support
Employment Type:
Full time

About Company

emax corporate

Job ID: 146134413

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 21-04-2026 05:26:04 PM
Homejobs in MalaysiaCustomer Care Intern

Similar Jobs

Marketing Executive

Rapsodo

Operations Team Lead (Korean-speaking)

Outsourced

Business Support Assistant

Monroe Consulting Group
M

Seller Operations - SG Marketplace

Shopee

Senior Leasing & Admin Executive

WORQ