Location: Kuala Lumpur (KL Sentral)
Employment Type: Full-time
Salary: RM4,200 – RM4,500 + RM300 allowance (food & transport)
Working Hours: Monday – Friday (9am/10am – 6pm/7pm)
Language Requirement: Mandarin + English
Key Responsibilities
- Handle inbound and outbound calls, live chat, and email inquiries from customers and distributors
- Provide professional, accurate, and consistent customer service experience
- Document all interactions and transactions in CRM systems
- Resolve customer and distributor issues efficiently and ensure full case closure
- Follow up on unresolved cases via calls or emails
- Collaborate with internal teams to resolve complex or cross-functional issues
- Escalate difficult cases to Team Lead when necessary
- Maintain high levels of professionalism, empathy, and service quality
Requirements
- Fluent in Mandarin (speaking, reading, writing) and English (B2 level)
- Malaysian citizen
- Bachelor's Degree (Life Insurance or Banking background preferred)
- 1–2 years experience in Life Insurance / Banking contact centre environment
- Experience handling customer service via phone support
- Strong CRM and Microsoft Office skills
- Excellent communication, interpersonal, and problem-solving skills
- Comfortable working in a BPO / call centre environment
- Willing to work fixed Monday–Friday shifts (no weekends)
Nice to Have
- Additional language skills
- Strong experience in insurance or banking customer support
- Experience handling high-volume customer interactions
Important Notes
- This is a BPO environment role based in KL Sentral
- Weekend is off (Monday–Friday only)
