Customer Care Officer (Customer & Distributor Management)

Hiring Now: Customer Care Officer (Customer & Distributor Management)

Location: NU Sentral, KL Sentral, Kuala Lumpur

Employment Type: Permanent Role

Joining Date: 8th June 2026

Hiring Volume: 40 Headcounts

Salary & Benefits:

• Up to RM 4,200 Basic Salary

• KPI Incentive: RM 300

Working Schedule:

• 5 working days per week

• Shift Timing:

9:00 AM – 6:00 PM

OR

10:00 AM – 7:00 PM

Requirements:

• Simplified Mandarin – Read, Write & Speak (Mandatory)

• Bachelor's Degree Holder

• Minimum 1 year of CSR experience in the Insurance Industry

• Knowledge of Life Insurance preferred

• B2 Level English Communication Skills

• Experience in contact centre/customer service environment is an advantage

Key Responsibilities:

• Handle inbound & outbound calls, live chats, and emails professionally

• Deliver excellent customer and distributor support experience

• Accurately document customer interactions in CRM systems

• Resolve issues efficiently and follow up for complete resolution

• Collaborate with internal teams for complex issue handling

• Escalate challenging cases appropriately to team leaders

• Maintain professionalism, empathy, and customer-centric communication

Interested candidates can share their updated CV now!