Provide world-class customer support through email, chat, and phone to our community of users, drivers, and partners with prompt and clear solutions.
Deliver timely and actionable insights to stakeholders through clear communication and collaboration.
Identify patterns and contribute to process improvements that enhance the customer experience and optimize our support systems as we scale.
Help retain high-value partners and users by managing and resolving challenging situations effectively.
Maintain a high standard of quality in all your work, contributing to the long-term success of the team and organization.
What You'll Do
Handle Escalations: Manage and resolve complex customer support cases escalated from our BPO partner teams and internal channels.
Deliver Expert Support: Provide exceptional support to Uber users and partners via phone and messaging, acting as a subject matter expert.
Investigate and Analyze: Perform deep-dive analyses into escalated issues to identify root causes and report findings and potential solutions to your Team Lead.
Improve Support Logic: Propose and help implement improvements to support policies and logic to increase customer satisfaction and efficiency.
Enhance Operations: Identify and suggest operational improvements to optimize internal workflows and team productivity.
