Customer Engagement Executive (Mandarin Speaker) | 12 Months Contract | Salary Up to RM

Customer Engagement Executive (Mandarin Speaker)

Petaling Jaya, Selangor

Salary: Up to RM 4,000/month

12-Month Contract

Onsite | Monday - Friday, 9:00 AM - 6:00 PM

About the Role

We are seeking a proactive and customer-focused Customer Engagement Executive (Mandarin Speaker) to support the growth of a leading business platform. In this role, you will engage with newly registered corporate clients, understand their business needs, guide them through the onboarding process, and ensure successful activation of their accounts.

You will play a key role in helping businesses discover, adopt, and utilize the platform effectively, while delivering an outstanding onboarding experience from initial engagement through to first transaction.

Key Responsibilities

• Contact and qualify inbound business leads generated through digital channels.
• Engage with prospective clients to understand their business requirements and usage needs.
• Present and recommend suitable solutions based on client objectives.
• Guide customers through the onboarding process, including account setup and platform walkthroughs.
• Educate clients on platform features, functions, and best practices.
• Conduct proactive follow-ups to ensure successful account activation and first transaction completion.
• Maintain accurate records of lead activities, onboarding progress, and activation status within CRM systems.
• Work closely with internal stakeholders to resolve onboarding issues and ensure a smooth customer experience.
• Identify common onboarding challenges and provide feedback to improve customer acquisition and activation processes.
• Achieve onboarding, activation, and conversion targets in a fast-paced environment.

Requirements

Must-Have

• Mandarin proficiency is required to support Mandarin-speaking clients.
• 1-2 years of experience in customer onboarding, account activation, inside sales, customer success, business development, or related fields.
• Strong communication, relationship-building, and active listening skills.
• Excellent persuasion and objection-handling abilities.
• Ability to understand customer requirements and recommend suitable solutions.
• Strong organisational skills with the ability to manage multiple leads simultaneously.
• Comfortable working in a KPI-driven and target-oriented environment.

Preferred

• Experience in B2B sales, SaaS, technology platforms, or corporate solutions.
• Experience handling inbound digital leads.
• Familiarity with CRM systems such as Salesforce, HubSpot, Zoho, or similar platforms.
• Experience in upselling, cross-selling, or customer activation roles.
• Strong problem-solving and stakeholder management skills.