5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
Advanced analytical, problem-solving, and decision-making skills.
Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
