Location: The Gardens & Pavilion Bukit Bintang, Kuala Lumpur
Basic Salary: RM2,000 RM2,500 (or above, based on experience)
Job Introduction:
Were hiring a Customer Experience Associate (official title: Beauty Host) for an international beauty brand! Be the face of the boutique not just selling, but creating a warm, polished, and unforgettable journey for every customer.
Job Requirement:
- Background in customer service or hospitality (hotel, airline, or related industries preferred).
- Excellent communication and interpersonal skills with a polished, professional image.
- Passion for beauty, skincare, and delivering exceptional customer experiences.
- Team-oriented with a positive attitude and sense of responsibility.
- Willingness to learn and grow through structured training programs.
- Introduce and effectively promote all Boutique activities (marketing plans, loyalty scheme, events, workshops, promotions) to new & existing clients.
Responsibilities:
- Welcome and engage customers with warmth, professionalism, and personalized service.
- Create a refined hosting experience by guiding customers through products and stories.
- Participate in training programs to maintain consistent service and presentation standards.
- Ensure the store environment is inviting, well-presented, and customer friendly.
- Collaborate with the team to achieve customer satisfaction and overall store performance.
- Achieve given sales target and expectations.
- Take part in housekeeping routines and follow operational procedures consistently.
- Perform accurate sales transactions and sales collections.
- Calculate and submit self-commission Report to Retail Manager timely and accurately.
- Communicate with Retail Manager to build sales and teamwork.
- Take responsibility to minimize stock loss and maximize boutiques security.
- Ensure merchandising is attractive, up-to-date and consistent with marketing plans.
- Monitor stocks batch code consistently and update Retail Manager before expiry dates.
- Assist on store recycling program Big Little Things (BLT)
From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan
