Experience working at customer service environment would be an added advantage
Able to commit on rotational shift hours, with multiple shifts working patterns on monthly basis. 9.5 hours rotational shift (including 1-hour full break and 15 minutes short break twice). Working hours might change with prior notice.
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Liaise with back-end support to solve issues/queries/concerns
Basic salary from RM2,100-RM2,400 with RM100 KPI Allowance (based on attendance & performance) and RM10 Shift Allowance per day and RM500 Team-based KPI Quarterly Bonus
5 working days, 2 days off (Alternate Off Days based on schedule given)
