Customer Experience (Projects) - Operations, MY Marketplace
Customer Experience (Projects) - Operations, MY Marketplace
Shopee2-8 Years
- Posted 8 hours ago
- Be among the first 10 applicants
Job Description
Job Description
- Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee's app and identify areas for improvements.
- Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee's, identifying gaps and opportunities.
- Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
- E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
- Projects and process improvement: Drive, track and monitor key Customer Experience-related projects arising from insights.
- To have at least 2-8 years of working experience
- Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)
- Degree in Economics / Engineering / Computer Science
- Critical thinking and problem-solving skills
- Systems thinker with ability to understand the holistic picture and complex considerations
- Able to work with tight deadlines in a fast paced environment
- Able to influence key stakeholders based on findings
- Strong communication skills in English (verbal and written)
- Expert in Google and Microsoft-related products
- Google slides, Google sheets
- Excel, PowerPoint
More Info
About Company
Skills:
excel dashboards , Digital Transformation, Project management, AI systems
Skills:
Ms Excel, Vlookup, Seller onboarding platforms, Pim, Supplier Management, OMS, Project management, Marketplace tools, Analytics dashboards, XLOOKUP, Key account management, E-commerce marketplace platforms, Pivot Tables