Customer Experience & Retail Executive

About the Role

We are looking for a proactive and customer-focused Customer Experience & Retail Executive to support customers across phone, email, WhatsApp, social media and walk-in channels.

You will handle enquiries, resolve customer concerns, assist with after-sales matters and support the daily operations and sales activities of Corvan's Experience Centre.

Responsibilities

• Respond promptly and professionally to customer enquiries across all service channels.
• Handle complaints, warranty claims, repairs and after-sales requests according to SOPs.
• Follow up on open cases and escalate complex issues to the Team Lead.
• Welcome walk-in customers, conduct product demonstrations and recommend suitable products.
• Support retail sales and contribute towards Experience Centre sales targets.
• Ensure the showroom, product displays, pricing and promotional materials are presentable and updated.
• Coordinate with Technical, Warehouse, Logistics and Marketing teams to resolve customer issues.
• Maintain accurate customer records, service tickets and case updates in HubSpot.
• Collect customer feedback and highlight recurring issues or improvement opportunities.
• Assist with retail inventory, documentation and basic operational reports.
• Meet assigned targets for response time, case resolution, customer satisfaction and sales.
• Perform other related duties assigned by the Team Lead or management.

Required Skills

• Strong customer service mindset with good problem-solving skills.
• Good communication skills in English and Bahasa Malaysia.
• Patient, empathetic and professional when handling customers.
• Organised, detail-oriented and able to multitask.
• Comfortable using Microsoft Office, CRM systems and digital communication tools.
• Able to work independently and as part of a team.
• Willing to work weekends or public holidays when required.

Preferred Skills

• Experience in customer service, retail, e-commerce or after-sales support.
• Experience using HubSpot or similar CRM software.
• Experience with home appliances or consumer electronics is an advantage.

Who are we looking for

You'll probably thrive at Corvan if you:

• Take ownership – You see a problem and act on it.
• Learn fast – You're curious and resourceful when you don't know something.
• Can multitask – You know how to prioritise when several things are happening at once.
• Think commercially – You're interested in what drives sales, conversion and profit.
• Love improving things – We've always done it this way isn't a good enough reason for you.
• Embrace AI – You're excited to use AI and automation to work smarter.
• Care about details – You know small mistakes can create big problems.
• Communicate well – Good spoken and written English; Mandarin is an advantage for communicating with Chinese-speaking partners and stakeholders.

Benefit Package

1. Medical Benefit
2. Optical Benefit
3. Dental Benefit
4. Annual Leave
5. Medical Leave
6. Parking Allowance
7. Phone Allowance
8. EPF, SOCSO, EIS Contribution
9. Annual Increment & Bonus(Subject to performance of Staff & Company)

Office Location

• T01 & T02, 3rd Floor, Atria Shopping Gallery, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.

Sound Like You

• We're not looking for someone who already knows everything.
• We're looking for someone who learns fast, takes ownership, solves problems and keeps finding better ways to work.
• If that sounds like you, we'd love to meet you.