Customer Experience & Retail Executive

Corvan

Fresher

Malaysia, Selangor

Posted 20 hours ago
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Job Description

About the Role

We are looking for a proactive and customer-focused Customer Experience & Retail Executive to support customers across phone, email, WhatsApp, social media and walk-in channels.

You will handle enquiries, resolve customer concerns, assist with after-sales matters and support the daily operations and sales activities of Corvan's Experience Centre.

Responsibilities

Respond promptly and professionally to customer enquiries across all service channels.
Handle complaints, warranty claims, repairs and after-sales requests according to SOPs.
Follow up on open cases and escalate complex issues to the Team Lead.
Welcome walk-in customers, conduct product demonstrations and recommend suitable products.
Support retail sales and contribute towards Experience Centre sales targets.
Ensure the showroom, product displays, pricing and promotional materials are presentable and updated.
Coordinate with Technical, Warehouse, Logistics and Marketing teams to resolve customer issues.
Maintain accurate customer records, service tickets and case updates in HubSpot.
Collect customer feedback and highlight recurring issues or improvement opportunities.
Assist with retail inventory, documentation and basic operational reports.
Meet assigned targets for response time, case resolution, customer satisfaction and sales.
Perform other related duties assigned by the Team Lead or management.

Required Skills

Strong customer service mindset with good problem-solving skills.
Good communication skills in English and Bahasa Malaysia.
Patient, empathetic and professional when handling customers.
Organised, detail-oriented and able to multitask.
Comfortable using Microsoft Office, CRM systems and digital communication tools.
Able to work independently and as part of a team.
Willing to work weekends or public holidays when required.

Preferred Skills