Customer Experience specialist
Asian Technology Solutions Sdn Bhd- Posted 3 days ago
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Job Description
Dear Team,
Greetings from Asian Technology Solutions Malaysia,
We received your profile in foundit for Customer Experience specialist role.
Position: Customer Experience Specialist
Contract Duration: 12 months Extendable
Location: Malaysia, Kuala Lumpur
Customer Experience – Job Description
Key Responsibilities
Customer Touchpoints : Identify, map, and continuously improve customer touchpoints across digital and physical channels to ensure a consistent and seamless experience.
Customer Journey : Map and analyze the end-to-end customer journey, identify moments that matter, and uncover opportunities to improve customer satisfaction and engagement.
Product Experience : Evaluate the overall product experience from the customer's perspective and work with Product, Design, Technology, and Business teams to address experience gaps.
Customer 360 : Develop a holistic view of customers by analyzing customer interactions, behaviors, feedback, preferences, and transaction data across multiple channels.
Customer Pain Points : Identify customer pain points, friction areas, and recurring issues through customer research, feedback, journey analysis, and operational data.
Customer Surveys : Design and conduct customer surveys such as CSAT, NPS, and CES to understand customer satisfaction, loyalty, and effort levels.
Customer Feedback Analysis : Collect, analyze, and interpret qualitative and quantitative customer feedback to identify trends, root causes, and actionable improvement opportunities.
Insights & Recommendations : Translate customer insights into actionable recommendations and collaborate with cross-functional teams to implement experience improvements.
Experience Measurement : Track key CX metrics and monitor improvements across customer journeys, touchpoints, and products.
Continuous Improvement : Establish a customer-centric approach by identifying opportunities to simplify processes, reduce customer effort, and improve overall customer satisfaction.
If you're interested, ping me or email your profile to
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References are highly Appreciated
More Info
Key Skills
NPS
Customer Touchpoints
Customer Journey
Product Experience
Customer 360
Experience Measurement
CES
About Company
At ATS, we blend expertise with cutting-edge technology to transform challenges into opportunities. Whether it’s building high-performing teams, driving digital transformation, securing critical infrastructure, or mitigating financial fraud risks, our tailored solutions are designed to optimize operations, enhance resilience, and accelerate success.
With a presence across Singapore, Indonesia, Thailand, India, Vietnam, Australia, the Philippines, Dubai*, Doha*, and Muscat*, we bring a deep understanding of regional market dynamics while leveraging global best practices to drive impactful results.
We don’t just deliver services — we co-create success stories with our clients. Let’s innovate together, turning vision into reality and challenges into strategic advantages.