Customer Experience/Support

Join Our Team at JustLogin

JustLogin is the go-to cloud-based HR platform that simplifies HR workflow for businesses of all sizes. By providing intuitive solutions for HR, Payroll, and Attendance Management, we empower organizations to streamline their operations and enhance employee engagement. Awarded multiple times for innovation and service excellence, JustLogin is more than just a software providerwe are a partner in driving transformative change for businesses globally. As we continue to expand, we are looking for passionate individuals to join our dedicated team. If you are eager to make a significant impact in a dynamic industry, explore a career with us.

Job Description

We are looking for an experienced, service-oriented, eager-to-grow individual who ensures customers are always setup for success (onboard) and resolve customers issues whatever it takes (technical support). You should be enthusiastic, customer orientated and endeavor to create memorable unique one-of-a-kind customer journeys with JustLogin. Having knowledge of HR processes (across Southeast Asia) and an understanding of SaaS/Cloud based solutions will be an advantage.

Key Responsibilities

• Manage End-to-End Client Onboarding (Account Review, Setup, Config, Test-Run) within implementation plan
• Updating of all Client Onboarding activates in CRM
• Handle 1st level Technical Support via Web, Phone, Chat and Email within stipulated timing
• Manage client updates on all escalated (2nd level) support issues till resolved without the need for Team Lead's intervention
• Document all troubleshooting and problem resolution steps
• Create Help Center FAQs and Knowledge Articles
• Perform any other activities as assigned by Team Lead

Key Requirements

• Diploma/Degree preferably in computer science, software engineering, or any IT-related course
• 3 years experience working in technical support, client onboarding, professional services, OR customer success teams
• Active listening and excellent Soft Skills
• Experience with Salesforce.com / Zendesk / Microsoft Teams / Zoom will be an advantage
• Proficiency in Multi-tasking and good time management
• The ideal candidate should possess proficiency in both English and Mandarin, with fluency in Cantonese considered advantageous for engaging effectively in the Chinese market.

What We Offer:

At JustLogin, we are committed to fostering a workplace where employees can flourish and find professional fulfillment. We provide competitive compensation packages, opportunities for advancement, and a supportive work environment where innovation and initiative are highly valued.