Customer Order Management (SAP) | Mandarin Speaker - MNC

Position: Customer Order Management (SAP)

Industry: Chemical Manufacturing

Contract duration: 12 months contract (Renewable based on performance)

Working location: Suite 906 Level 9, Centrepoint South, Mid Valley City, Lingkaran Syed Putra 59200 Kuala Lumpur

Working Day/Hours: Monday to Friday; 8:30am to 5:30pm

Salary: Basic negotiable (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance

Job Description:

Position Summary:

Responsible for providing best in class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash process- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples – non exhaustive list .

Acting as the extended arm of the business (commercial), playing key role as profitability drive by providing proactive support to sales and customers in perspective of ensuring execution and meeting (exceeding) Customer's expectations/ satisfaction.

Tasks & Responsibilities:

Order to Cash- 3 BU's –Business Segments designated- Regional Scope

Efficiently process Order-to-Cash activities from Contract Management to Order Management through order confirmation; ad-hoc invoicing till delivery at customer site – all order types & customers (EDI; Export…) Execution as a focus

• Keep clients informed proactively about order status and take appropriate actions to maximize Momentive ability to Serve.
• Act as the front line business role (aside commercials) for all inquiries related to products, service and supply chain to ensure full satisfaction of customers on products, services and features.
• Analyze data from SAP reports to identify open issues and take action.
• Act as the interface communication flow between Sales, Demand Planners, logistic services and all other support departments- Product Stewardship; Trade Compliance; Quality.
• Receives, enters, handles customers non-conformance / claims ensure proper feedback is provided.
• Build sustainable relationship of trust through open and pro-active communication
• Solve routine problems for customers of limited scope and complexity following established policies and procedures
• Follow specific, detailed instructions and directions from customers to meet customer request

Qualifications:

• Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers;
• Master in SAP (SD module) - Fluent English- + Second language XXX – (spelling, syntax, grammar);
• Significant customer relations experience in complex international and ever-changing environments;
• Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
• Display strong business acumen enabling to take initiative and ownership of difficult customer situations
• Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others
• Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;
• Attentive to details;
• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.

If you are interested to apply, please forward your latest resume to [Confidential Information] or [HIDDEN TEXT]

Subject: Job Application – Customer Order Management (SAP)