Customer Program Management Specialist

Job Responsibilities

• With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.
• Manages Order and Demand demand managements
• ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Job Requirements

• In-depth knowledge of the manufacturing process, schedules and
• scheduling requirements, Order Management, Demand Management and SCM .
• Knowledge in pricing, RMA, NPI/Qual Builds will be added advantages.
• In-depth knowledge of the business issues associated with manufacturing PCBs.In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Minimum at least 5-6 years working experience in related fields
• Minimum education is Bachelor Degree in relevant fields