Customer Quality Engineer

Job Description

JOB RESPONSIBILITIES:

• Responds to customer complaints.
• Validates the complaint.
• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely following-up with the customer on 8D till customers acceptance / closure.
• In the event of customers request, to present the 8D report to the customer & if required, together with respective process engineer.
• Updates the complaint details.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• Being trained in Internal Quality Auditing.
• Participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.
  
  

Qualifications

JOB REQUIREMENTS:

• Engineering background, preferably with a degree in Mechanical or Production Engineering
• Diploma in engineering with a minimum of 3 years working experiences.
• 2 5 years of related experiences in a manufacturing environment
• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
• Experience in TQM implementation is preferred.
• Knowledge of stamping, molding and plating process will be an added advantage.
• Sound knowledge of SPC application is essential and experience in conducting quality audits.
• Trained in Six Sigma Black Belt will be an added advantage
• Mandarin speaker
  
  

Why Is This a Great Opportunity

This role offers a strong opportunity to grow professionally while making a direct impact on product quality and customer satisfaction

Salary Type : Monthly

Salary Min : RM 4500

Salary Max : RM 8000

Currency Type : MYR