Company Background:- This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.
Ensure that the products meet quality requirements.
- Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
Update customers in a timely fashion regarding the status of quality issues or any requests.- Participate in product quality planning and control process based on customers specifications and requirements.
Inform the quality management team regarding customer feedback and expectations on products quality.
- Prepare and update all necessary quality reports as required by customers.
Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.- Assist in new product development activities to avoid quality issues.
Prepare and maintain product quality documentation based on ISO specifications.
- Develop product quality processes based on ISO standards.
Mange and coordinate ISO audits.- Work with Quality Managers to improve the quality management system based on audit results.
Address customer issues on time to ensure customer satisfaction.
More than
3 years experience in customer quality management.
- Good experience in customer complaint handling.
Good experience of quality control and quality assurance in line.- 8D/FMEA/quality control plan implemented.
Strong communication skills.
- Good problem-solving ability.
Positive learning ability.- Clear logic analysis ability.
Good oral English, Bahasa Melayu & Mandarin.
Proficiency in Mandarin will be given priority.Job Type: Full-time
Pay: RM3,
- 00 - RM4,500.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Experience:- Customer service: 1 year (Required)
Language:
Mandarin (Required)
