Customer Quality Manager

We are looking for a Customer Quality Manager for an established global MNC semiconductor manufacturer based in Johor. Driven by innovation and high-volume manufacturing excellence, our client is actively seeking a dynamic leader to spearhead quality governance, drive continuous improvement, and manage key global customer accounts.

the job

• Deliver on-site technical support and guidance to customers regarding quality inquiries and field application challenges.
• Manage customer complaints with prompt, structured responses, driving thorough root-cause investigations and implementing robust corrective and preventive actions (CAPA).
• Conduct internal and supplier audits to verify CAPA implementation effectiveness and prevent defect recurrence.
• Collaborate closely with Sales teams to address product quality concerns proactively and minimize material returns (RMA).
• Perform regular customer visits to evaluate technical requirements, follow up on open quality issues, and reinforce client relationships.
• Partner cross-functionally with Sales and Operations to coordinate customer audits and drive key strategic projects.

• Bachelor's Degree or higher in Engineering, Science, or a related technical discipline.
• Minimum of 8-10 years of quality experience, preferably within semiconductor environments.
• Excellent verbal and written communication skills with business-level fluency in English; proficiency in Mandarin is an added advantage to liaise with regional stakeholders.