Customer Relation Officer cum Site Admin

Job Responsibilities

. Attend to residents feedback, enquiries and complaints.

. Liaise with residents, neighbouring institutions and relevant stakeholders.

. Follow up on feedback and coordinate with the project team for resolution.

. Maintain records of feedback cases and prepare weekly reports.

. Coordinate and distribute notices to residents and surrounding areas.

. Assist the Project Manager with daily administrative work and meeting coordination.

. Handle site office administration, documentation, data entry and manpower-related matters.

. Maintain proper filing and project records.

. Perform other ad-hoc duties as assigned by the Superior/Management.

Requirements

. Diploma/Certificate in Business Administration, Customer Service, Construction or related field.

. Minimum 2 years of relevant experience.

. Construction/HDB project experience preferred.

. Good communication and interpersonal skills.

. Able to handle residents feedback and complaints professionally.

. Proficient in Microsoft Office.

. Good organisational and coordination skills.

. Able to work independently and as part of a team.

. Good command of English.

. Willing to work on-site.