Job Responsibility
- Received customer PO and return acknowledge the receiving of purchase order to customer.
- Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
- Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
- Provide Shipment demand plan after discussion with customer.
- Receive/Request forecast from customer.
- Ensure prompt response to customers inquiries, complaints etc.
- Work closely with Sales & Marketing to understand and prioritize customers requirements.
- Perform customer satisfaction survey twice per year.
- Perform other duties as assigned.
Job Requirements
Wentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as
Customer Service Officer.
- 5-day work (Monday - Friday)
- Competitive remuneration package
- Larkin, Johor
Job Requirements:
- Diploma/ Degree in any field
- Fresh Graduates are welcome to apply, as comprehensive training will be offered
- Proficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker client
- Full-time positions available
- Experience with ERP systems is beneficial
- Effective communication with customers and internal staff is necessary
- Both verbal and intuitive communication abilities are essential
- Computer literacy in Microsoft Office is required
- Strong time management skills are essential, particularly for on-time delivery
Job Benefits
- Positive & Stable work environment
- 5-day work (Monday - Friday)
- Full rated EPF + SOCSO
- Annual Leave
- Birthday Voucher
- Medical benefit
- Training provided
