Customer Relationship Consultant

Job Description

This role is based in Malaysia.

Inbound Call Management:
Handle Sales, Salvage & Termination hotline inquiries, promoting our products and services, providing prompt and professional responses to customer questions in closing sales, perform steps in salvaging customer and building strong customer relationships over the phone.
Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
Provide accurate product information, pricing, and solutions to meet customer needs.
Proactively perform upselling and cross-selling of additional Starhub services.
Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

Outbound Sales Activities:
Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).
Identify customer needs and provide tailored solutions that meet their requirements.
Proactively perform upselling and cross-selling of additional telecommunication services.
Follow up on leads generated through marketing campaigns, referrals, or inquiries.
Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard

Qualifications

• Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales driven individual who is also an excellent team player.
• Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.