Customer Relationship Management Executive

We are Hiring!

CRM Executive Needed

Are you a data-driven marketer who loves turning numbers into actionable insights We are looking for a detail-oriented CRM Executive to join our team and support the Head of CRM & Digital Marketing.

In this role, you will play a key part in planning and executing loyalty initiatives while owning the reporting that drives our retention strategies.

Key Responsibilities:

Loyalty Operations: Manage the day-to-day of our loyalty platform, including member data, points, vouchers, and campaign setup.

Data & Insights: Own weekly and monthly performance reports, providing concise summaries on what worked and what needs improvement.

Performance Tracking: Track key metrics such as member acquisition, churn analysis (active vs. lapsed), and redemption rates.

Accuracy: Maintain CRM dashboards and ensure data consistency across all campaigns.

Who We Are Looking For:

Experience: 13 years in CRM, Loyalty, Marketing Analytics, or Performance Marketing.

Excel Wizard: Strong skills in worksheets (pivot tables, formulas, summaries) are a must.

Tech-Savvy: Comfortable working with CRM or POS systems (experience with Xilnex is a big plus!).

Communicator: You have an analytical mindset but can explain numbers clearly to non-technical stakeholders.

Industry Fit: Experience in retail or membership-based businesses is preferred.

Agile: You thrive in a fast-moving retail environment and can multitask effectively.

Education: Diploma, Higher Diploma, or a recognized Degree.

How to Apply:

If you are organized, systematic, and ready to help us grow our loyalty capabilities, we want to hear from you!

Send your CV to [Confidential Information] or apply via the link below.

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