Customer Service Advisor (Mandarin)

Role ‐ Customer Service Advisor

Location: Cyberjaya, Selangor

Employment Type: Permanent

Language: Mandarin & English

Shift – Rotational

Job Summary

We are looking for a Mandarin‐Speaking Customer Service Advisor to support customers of a

leading travel platform through outbound calls and emails.

Key Responsibilities

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds, and booking‐related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Mandarin and English.
• Maintain accurate customer records and update the relevant systems.
• Follow company procedures and meet customer service targets.
• Provide information on products/services and recommend additional services when
• appropriate.

Requirements

• Minimum High School Diploma with at least 6 months relevant experiences.
• Fluent in Mandarin and English (written and spoken).
• Customer service experience is an advantage.
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
• Strong communication and problem‐solving skills.
• Able to multitask and work in a fast‐paced environment.
• Patient, professional, and customer‐focused.
• Willing to work on rotational shifts, including weekends and public holidays when required. (Compensation provided).
• Willing to work on‐site in Cyberjaya, Selangor.