Customer Service Agent

# Job Description – Customer Service Agent

**Job Title:** Customer Service Agent

**Experience:** 1–8 Years

**Location:** Kuala Lumpur, chulan Towers

**Employment Type:** :12 months contract with ATS based On Performance Might Be Permanent

24/7 Rotational shifts (including Night shifts)

### Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to manage customer interactions professionally.

### Key Responsibilities

- Handle customer inquiries through phone calls, emails, and chat.

- Respond to customer questions regarding products, services, orders, and payments.

- Resolve customer complaints and provide appropriate solutions within agreed timelines.

- Maintain accurate records of customer interactions in CRM systems.

- Follow up with customers to ensure issues are resolved satisfactorily.

- Coordinate with internal departments to address customer concerns.

- Provide accurate information about company products, services, and policies.

- Meet customer service quality standards and performance targets.

- Escalate complex issues to the appropriate department or management.

- Maintain a professional and customer-friendly approach in all interactions.

### Required Skills

- Excellent verbal and written communication skills.

- Strong customer handling and problem-solving abilities.

- Good interpersonal and relationship management skills.

- Ability to handle customer complaints professionally.

- Basic computer knowledge and proficiency in MS Office.

- Experience using CRM or customer support tools is an advantage.

- Ability to multitask and work in a fast-paced environment.

- Strong attention to detail and time management skills.

### Experience & Qualifications

- Minimum 1–5 years of experience in customer service, customer support, or a related role.

- Bachelor's degree or equivalent qualification preferred

- Good English communication skills.

- Additional language skills such as Bahasa Malaysia, Mandarin, or Tamil will be an advantage.