Customer Service Agent

Job Descriptions

-Provides continuous helpdesk support via telephone, chat & email related to the product.

Employ high level of interpersonal & communication skills while solving customer's issues.

Conducts basic probing to determine the next action to customer's enquiries.

Exceeding customer expectations in terms of customer service and providing accurate information.

Working in a team to achieve the required KPI elements and SLA.

Good computer literacy.

5

9 am - 6:30 pm

10am - 7:30 pm

Monday to Friday

(Compulsory working on Public Holidays)

Yes

Training Provided

Yes

Public Holiday Rate

Yes

Overtime

If Require

Interview Process

Required Assessments

Leave Entitlement

Annual Leave - 12 Days

Medical Leave - 14 Days

Additional leave details will be provided during the onboarding process

Shuttle Services Provided *

Yes