Description
We are seeking a Customer Service Agent to join our team in Kuala lumpur. In this role, you will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are resolved efficiently. This position is ideal for candidates with 0-5 years of experience who are passionate about delivering high-quality service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Assist customers with order processing, returns, and troubleshooting issues.
- Document customer interactions and maintain detailed records in the customer management system.
- Work collaboratively with other team members to ensure customer satisfaction and support operational goals.
Skills and Qualifications
- Strong verbal and written communication skills in English and Mandarin/Cantonese languages.
- Proficient in using customer service software and tools.
- Basic understanding of customer service principles and practices.
- Ability to handle challenging customer situations with patience and professionalism.
- Strong problem-solving skills and attention to detail.
