Customer Service Analyst
Customer Service Analyst
accenture southeast asia- Posted 7 hours ago
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Job Description
Job Summary
The Online Partnerships Group (OPG) is a partner-focused organization within Global Partnerships that prides itself in providing great service, in creating innovative solutions, and most importantly, in having amazing people. In over twelve offices around the globe, we foster and celebrate an environment where all team members feel welcomed and respected.
Key Responsibilities:
Conduct application reviews
Support our publisher base through our email customer service
Contribute to automation efforts and offer possible solutions
Lead reviews activities in order to launch proactive initiatives to improve the support services
Analyze and improve customer journey/flow
Job Qualifications:
Experience in Customer support team
Creative problem-solving and analytical skills
Internet-savvy individual familiar with social media and web-trends
Knowledge of online marketing strategy and tactics; product knowledge across all digital advertising products areas
Effective communication skills
Ability to problem solve and find solutions
The Online Partnerships Group (OPG) is a partner-focused organization within Global Partnerships that prides itself in providing great service, in creating innovative solutions, and most importantly, in having amazing people. In over twelve offices around the globe, we foster and celebrate an environment where all team members feel welcomed and respected.
Key Responsibilities:
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Key Skills
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