Job Description

To liaise with carrier, custom, customers and relevant departments for tracking of shipments
Follow up/monitoring/arrange all the clearance process and assist in arrangement of door delivery within specified requested period
Handle and resolve all customer complaints/inquiries via mail or phone in timely manner
To coordinate internally & externally on the shipping arrangement and documentation preparation
Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
Ensure individual job task is being fulfilled in term on delivery time and cargo safety

Benefits

Subject to statutory contributions/deductions
Employee Provident Fund (EPF)
Social Security Organization Malaysia (SOCSO)
Employee Insurance Scheme (EIS)
Minimum Diploma in any discipline
At least 1 years of customer service explore with familiarity in the freight forwarding industry
Excellent and strong communication skill, spoken and written in English and Bahasa Melayu
Proactive with strong interpersonal skill
Able to work independently with multitasking abilities and able to take work pressure