Customer Service Associate (Mandarin & Cantonese Speakers)

We are actively hiring for major MNC's in Malaysia based at- Kuala Lumpur, Cyberjaya and Penang location!!!

Candidates looking for international career growth and build career with global organization can apply!

Responsibilities and Accountabilities

Provide timely support to customers through available communication channels (inbound phone calls, chats and email)

Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty

Identify and escalate priority issues through appropriate channels as and when necessary

Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience

Maintain and improves quality of service by sharing suggestions and recommendations

Keep job knowledge and skills up to date by attending training and continuously learning

Meet all key performance indicators set by the company and client

Adhere to the policies and procedures set by the company and client

Required Interpersonal Skills:

Customer Service orientation

Customer Results/Solutions focused

Customer Expectations Management

Active Listening Skills

Ability to handle queries and objections in a professional manner

Passionate about communication and interacting with people is key to success in this role

Able to receive continuous feedback and work in a fast-paced working environment

Positive attitude and willingness to learn and go the extra mile for self-improvement

Emotional intelligence and ability to stay calm when customers are stressed or annoyed

Good reasoning and analytical skills

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Must be able to read and write the required language to support

Working shift: Should be flexible to work in rotational shift 24/7 shifts

Skills: Mandarin, Cantonese, Chinese (Read, write, speak)