We're Hiring: Customer Service Associate (Mandarin/Cantonese)!
We are looking for a dedicated and customer-oriented Customer Service Associate fluent in Mandarin and Cantonese to join our team in Kuala Lumpur. The ideal candidate will provide exceptional service, resolve inquiries, and contribute to a positive customer experience.
Location: Kuala Lumpur, Malaysia
Work Mode: Work From Office
Role: Customer Service Associate (Mandarin/Cantonese)
Job Responsibilities
- Assist customers with inquiries via phone, email, and chat
- Resolve complaints and provide effective solutions
- Build rapport with customers to enhance their experience
- Conduct follow-ups to ensure customer satisfaction
- Maintain accurate records of interactions and transactions
- Collaborate with team members to improve service processes
Job Requirements
- Fluency in Mandarin and Cantonese is essential
- Minimum SPM holder/Diploma/Bachelor's Degree holder
- Fresh graduates with no experience are welcome to apply
- Previous experience in customer service or related field preferred
- Problem-solving mindset with a focus on customer satisfaction
- Ability to work effectively in a fast-paced environment
Remuneration
Up to MYR 4,000
Ready to make an impact Apply now and let's grow together!
