Customer Service Associate (Mandarin Speaker)
PERSOL Malaysia- Posted 20 hours ago
- Be among the first 10 applicants
Job Description
Position: Customer Service Associate - Mandarin Speaker
Industry: Healthcare and Medical Assistance
Location: Menara Harvey Norman, 13A, Jalan 51a/219, Seksyen 51a, 46100 Petaling Jaya, Selangor
Working Hours: 24/7 Rotational Shift
Employment Type: 12 months contract with PERSOL
Salary Range : RM3,000 – RM4,500 (based on experience) with Language Allowance: RM 400 - RM 700, KPI Allowance: RM 150 & Attendance Allowance: RM 100
What You'll Be Doing
Case Management
- Coordinate medical assistance services with clients, providers, and medical teams
- Ensure all cases are accurately logged and updated in the system
- Gather and verify information required for medical quotations and cost estimates
- Follow up with healthcare providers to obtain necessary medical documentation
- Monitor active cases closely and ensure seamless handovers between shifts
Customer Service & Call Handling
- Handle inbound customer calls professionally and efficiently
- Verify membership information and explain coverage details accurately
- Provide case updates and support for members requiring assistance
- Maintain high customer satisfaction through effective communication and expectation management
- Build strong relationships with clients, hospitals, insurance companies, and service providers
Medical Assistance Coordination
- Coordinate medical transportation, evacuations, and repatriation arrangements
- Work closely with medical teams to ensure smooth execution of care plans
- Monitor hospitalization costs and ensure expenses remain within policy coverage
- Review medical claims in accordance with policy terms and conditions
- Escalate sensitive or complex cases where necessary
What We're Looking For
- Fluent in Mandarin/Cantonese and English
- Experience in Customer Service, Call Centre, Healthcare Support, Insurance, Hospitality, or Assistance Services
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, shift-based environment
- Strong problem-solving and multitasking abilities
- Customer-focused mindset with excellent attention to detail
- Comfortable engaging with international clients, healthcare providers, and insurance companies
Why Join Us
- Join a leading global medical assistance organization
- Gain exposure to international healthcare and insurance operations
- Career development opportunities within the healthcare assistance industry
- Work in a multicultural and dynamic environment
- Make a real difference by helping people during medical emergencies and travel-related situations
School Certificate / N or O-Level
More Info
Key Skills
About Company
With deep roots across 13 APAC markets, PERSOL delivers strategic workforce solutions that blend local expertise with regional scale.
By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit https://www.persolmalaysia.com/privacy-policy for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email at mypdpa@persolapac.com to let us know.
For more information, please visit www.persolmalaysia.com
About Recruiter
Hasma