Customer Service @ Bangsar - Intake August

Job Scope:

• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.

Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding our product e.g billing inquiries, technical inquiries and general inquiries.

• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.

Responsible to ensure customers satisfaction in form of courteous and prompt service and update customers with accurate information.

• Training :

2months - approximate

Mon - Fri /

• 30am - 5.30pm
  
  
• Working Hours :

Mon - Friday : 8am - 10pm

Sat, Sun & PH : 8am - 10pm

Must be willing to work shift rotation.

• Working Location :

TM Annexe / Bangsar

• Basic Salary :

Up to RM1,800 + PFP

Shift / Language / Tech skill allowances etc.

• Product :

TM Account / Product / Apps / Troubleshooting- Online Service

• Minimum Requirement:

SPM (Must passed BM & BI) / Age : 19yo -35yo

Good communication skill (BM & BI). Mandarin will be added advantage

Call Centre experience will added be advantage

Typing : 40wpm / Accuracy : 85%

Job Types: Full-time, Contract

Pay: RM1,800.00 - RM2,200.00 per month

Schedule:

• Rotational shift

Education:

* STM/STPM (Preferred)