Customer Service Chat Support Mandarin Speaker

Position : Customer Service Chat Support Mandarin Speaker

Joining Date : 5th January 2025

Location : NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur

POSITION SUMMARY: The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

Understand customer enquiries and respond via applicable channels: email, chat, and call backs

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner following the processes

Able to read, write, and speak fluently and spontaneously in both English and their language.

Kindly send your resume to [Confidential Information]