Customer Service Coordinator

Customer Service Coordinator based in Teluk Panglima Garang

Basic Salary : RM2500 + RM100 allowance

Working Hours : Monday to Friday (8.30am to 5.30pm)

Job Description :

1.1Based on OBD given by customers, to prepare invoices and packing list in time for export shipment.

1.2Based on Booking Confirmation Report, to verify and check if all OBD are received and accounted for before the deadline. Otherwise, to alert and obtain them from the customer.

1.3Verify and check all the Final Stuffing Lists are correct and complete prior to issuance of invoices and packing list. Otherwise, to request for amendment to the Final stuffing list from the warehouse team.

1.4To send out completed invoices & packing list to customers at agreed timeline

1.5To send out completed invoices & packing list to our own internal departments namely custom declaration and pre-shipment team at agreed timeline.

1.6Based on the load plan report & the daily revised booking report, to verify if there are any last minute changes to vessel details, bookings, volume, and cargo details. If yes, to prepare amendments to the invoice and packing list accordingly.

1.7To plan and prepare pro-forma / shipping / manual invoices & packing list at customer request to meet the shipment deadline.

1.8Refer work issues or problems with the immediate superior.

1.9To perform end month closing on customer behalf to finalize all the invoices for the month in question.

1.10Acting as a Team Leader for the department, to raise, discuss & resolve any related work problems with both customer, internal and external parties. The target is ensure no service failure occurs.

1.11Acting as a Team Leader, to monitor and ensure the KPIs of both the customer and the company are achieved.

Able to start immediately, and please share your resume to [Confidential Information]