Customer Service Coordinator (Logistics)

About us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.

Key Responsibilities:

• Handle and validate incoming shipment documents scan, file, and ensure accuracy in systems.
• Identify and manage incoming shipment discrepancies (invoice, SAP/WMS, physical, customs, supplier issues).
• Raise, track, follow up, and close pending cases with buyers and internal teams.
  Coordinate with inbound, inventory, IQC, CLS, and other teams for physical checks, GR process, and issue resolution.
• Manage inventory discrepancy cases, including SAP/WMS adjustments and credit note coordination.
• Maintain trackers, reports, and documentation (daily, weekly, and monthly reports).
  
• Present weekly reports and discrepancy updates to customers.
• Support customs physical examinations and special shipment handling
• Provide document support to internal teams and act as backup for teammates when required.
• Support inbound and outbound operations as needed.
  
  

Qualifications & Requirements:

• Minimum Diploma in Logistics, Supply Chain, Business, or related field.
• Experience in control tower, warehouse operations, inbound logistics, or inventory management is an advantage.
• Knowledge of SAP, WMS, and shipment documentation processes.
• Strong coordination, follow-up, and problem-solving skills.
• Good communication skills able to work with buyers, customs, and internal
• stakeholders.
• Good command of English / Mandarin is an added advantage.