Customer Service Coordinator

Fast paced, client facing, detail obsessed. If that sounds like fun, keep reading.

If you get a dopamine hit from clearing a to do list and making clients feel heard, seen, and taken care of, this is your role. From checking in on timelines to flagging bugs before they hit production, your fingerprints are on everything. You don't just manage the client experience. You own it.

Responsibilities

Manage client communication and respond promptly to emails, calls, and messages

Coordinate with design and development teams to keep projects on track

Review websites for functionality, navigation, form accuracy, and responsiveness using both manual and automated testing

Maintain clear documentation to support better client communication and internal workflows

Spot issues early and resolve them before they turn into problems

Qualifications

Malaysian citizen. Must be fluent in English and at least one other local language such as Malay or Mandarin

Bachelor's degree in Business, Communications, IT, or a related field

One to three years of experience in a client facing or project based role. This could include client success, account management, project coordination, web design, graphic design, or web development

Comfortable juggling multiple timelines and priorities, with a sharp eye for detail and quality

Strong communication and problem solving skills

Familiarity with tools like Asana, Trello, or other PM software is a plus