Customer Service, Exec/Senior - (Industrial)

About the Company

This employer is a well-established and leading distributor of premium power tools, outdoor power equipment, and engineering accessories.

About the Job

Looking for a Executive/Sr. Exec Customer Service who handle end-to-end customer service operations, including customer enquiries, order processing, complaints, delivery coordination and stock management.

Working location: Subang Jaya – Selangor

Job Responsibilities:

• Handle customer enquiries and orders through phone, email, chat and walk-in channels, ensuring prompt and professional service.
• Process customer orders, applications, invoices, delivery orders and related requests accurately and efficiently.
• Handle and follow up on customer complaints, coordinating with relevant departments to ensure timely resolution.
• Coordinate with branches, Purchasing and Warehouse teams on stock availability, transfers, backorders and delivery arrangements.
• Maintain accurate customer and transaction records, including customer verification, credit notes and stock adjustments.
• Prepare weekly and monthly reports using Microsoft Power BI and manage promotional pricing through the CRM system.

Requirements:

• Diploma or equivalent qualification.
• Proficient in Microsoft Excel and Word; ERP experience is an added advantage.
• Strong attention to detail with good accuracy and organizational skills.
• Adaptable, responsive and able to work well in a team environment.
• Pleasant personality with strong interpersonal and communication skills.
• Proficient in English and Bahasa Malaysia; Chinese language skills are an added advantage to meet the job requirement.

What's on offer:

• Opportunity to gain hands-on experience in customer service & sales support operation.
• Competitive remuneration (overall package up to RM 6,000/month)