Customer Service Executive

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Officers/Executives based in Bukit Indah/ Johor Jaya Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you'll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
• Contribute to the continuous improvement of our customer service processes and practices

What we're looking for

• Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
• Excellent problem-solving skills and the ability to think on your feet to provide effective solutions
• Proficiency in both written and spoken English and Bahasa Malaysia
• A commitment to providing exceptional customer service and a genuine passion for helping others
• A team-oriented mindset and the ability to work collaboratively with colleagues
• Candidate with PCE/ CEILLI license would be an added advantage.

What we offer

At AmBank Group, we are dedicated to creating an environment where our employees can thrive. We offer a range of competitive benefits, including:

• Opportunities for career growth and development
• Comprehensive medical and life insurance coverage
• Generous leave entitlements and work-life balance initiatives
• A diverse and inclusive workplace that celebrates our differences
• A supportive and collaborative team environment