Customer Service Executive

Canaan Communication & Technologies Sdn. Bhd. is a customer service provider that builds Contact Centres for brands and outsources their Business Processes to cater to the Malaysian market. They specialize in providing memorable moments that matter to customers and meet organizational objectives through insightful data and cutting-edge technology. Located in Kuala Lumpur, they offer integrated solutions to increase revenue and customer satisfaction.

This is a full-time on-site role for a Customer Service Executive at Canaan Communication & Technologies Sdn. Bhd. in Kuala Lumpur. The Customer Service Executive will be responsible for ensuring excellent customer service, managing customer satisfaction, and providing customer support on a daily basis.

• Strong interpersonal skills to interact with customers and team members effectively
• Ability to manage and improve customer satisfaction levels
• Experience in providing exceptional customer support and service
• Effective customer service management skills
• Experience in Business Process Outsourcing (BPO) is a plus
• Training and personal development skills to improve customer service outcomes
• Excellent analytical and problem-solving skills
• Ability to communicate effectively and professionally with customers and team members
• Bachelor's degree in Business Administration, Communications, or related field is beneficial