Job Description:
Services
- To attend to inbound calls enquiries over various range consumer financial products and services.
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.
Assurance
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
- To consolidate and provide customer's feedback to respective business partners for improvements and enhancements.
Channels and Cross-Selling
- To introduce and create customer awareness on self-service/automated banking channels.
- To cross-sell bank products and services when appropriate.
Compliance
- To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.
Job Requirements:
- Fresh Degree Holders are welcomed to apply. Training will be provided.
- Diploma holders minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking).
- Possess customer centric / strong customer service mindset.
- Committed and a good team player with willingness to step into a leadership role.
- Independent and resourceful with the ability to thrive under pressure.
- Meticulous, well organized and has the ability to solve problems.
- Able to multitask and manage time effectively.
- Willing to work on shift rotations (24/7) which includes Public Holidays.
- Working location is at Menara Great Eastern 2, Jalan Ampang, KL.
