Customer Service Executive

Location

• Menara UOA Business Park, Shah Alam
• Easily accessible by public transport: LRT Subang Jaya & KTM Subang Jaya

Working Hours

• Schedule: 5 working days, 2 days off (rotational)
• Working Hours: Rotational shift
• Daily hours: 9 hours per day
• Flexible to work on rotational shifts, including weekends and public holidays (if applicable)

Role Description

• Handle customer inquiries and provide assistance in a professional manner.
• Manage inbound calls, live chats and emails efficiently.
• Ability to work collaboratively in a team environment and handle challenging situations professionally.
• Customer-oriented with good interpersonal skills and the ability to communicate clearly and empathetically.

Requirements:

• Open to fresh graduates (training provided)
• SPM / Diploma / Bachelor's Degree in any field or equivalent
• Must be proficient in both Malay and English
• Basic computer knowledge
• Strong phone contact handling skills & active listening skill

Job Type

• Permanent, full-time

Salary

• RM2,000 RM2,400 depending on the project
• KPI Allowance: RM300