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We are currently seeking a Customer Service Executive to join DHL eCommerce Malaysia!
The Customer Service Executive will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers contacting us through the various interaction channels. Incumbent must have the mind-set and attitude that Customer Service is a key differentiator of our business.
Essential Duties and Responsibilities
.Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
.Assist customers in resolving service issues, complaints and claims compensation promptly.
.Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
.Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
.Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
.Promptness in arranging for shipment pick up or handling of exceptions.
.Provide responsive reply to general customers email enquiries or via other interaction channels
.Provide timely updates to customers on shipment tracking status.
Desired Skills / Qualifications
.Minimum 2 years of related industry experience.
.Preferable with experience in working teams.
.G ood communication skills (English and Bahasa)
Minimum Educational Qualification
.Diploma or Higher Education
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.
Job ID: 128735073
