Customer Service Executive

Company Description

GAINS Education Group Malaysia Sdn Bhd (GAINS) is a leader in the private education sector, offering a full range of education services from preschool through secondary level for both national and international segments. The company owns the trademarks Genius Aulad, IDRISSI International School, and Sekolah TINTA. With over 20 years of success, GAINS is recognized for nurturing academic excellence and instilling good values in children, setting a national benchmark for quality education in Malaysia.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Johor Baharu. The Customer Service Executive will be responsible for managing customer inquiries, providing support and assistance, ensuring customer satisfaction, and maintaining customer service standards. The role involves interacting with customers through various channels, resolving issues, and ensuring a positive experience with the company&aposs services.

Qualifications

• Strong Interpersonal Skills, Customer Satisfaction, and Customer Support skills
• Proficiency in Customer Service and Customer Service Management
• Excellent written and verbal communication skills
• Ability to handle and resolve customer issues effectively
• Experience in the education sector is a plus
• Bachelor&aposs degree in relevant field is preferred