Job Description

Company Overview

Henderson Security Services Pte. Ltd. provides unarmed guarding, cleaning, building technician supply, and surveillance equipment installation. We ensure safe, clean, and well-maintained environments for clients across various sectors with professionalism and reliability.

Job Summary

Manage client relationships and supervise Customer Service Officers to ensure high-quality service delivery and client satisfaction in line with company and client standards.

Responsibilities

Build and maintain strong working relationships with clients to ensure service satisfaction and smooth operations
Act as the primary contact for clients on service matters, feedback, requests, and escalations to resolve issues effectively
Conduct regular client meetings and site visits to review service standards, address concerns, and identify improvement opportunities
Supervise and support Customer Service Officers/Concierges at assigned sites to ensure compliance with company and client requirements
Monitor staff attendance, performance, grooming, and conduct, and address operational or service issues promptly
Respond to staff welfare concerns and feedback by coordinating with relevant departments to resolve issues efficiently
Collaborate with Operations and internal departments to coordinate manpower arrangements and implement service improvements
Prepare accurate service reports, meeting minutes, and other administrative documents to support operational transparency
Track client feedback and follow up on corrective actions to maintain service quality and enhance client satisfaction
Perform additional duties as assigned by Management to support organizational goals