Description
We are looking for a motivated and enthusiastic Customer Service Executive to join our team in Johor Bahru location. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service and are passionate about providing exceptional service to our customers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate product information and assist customers with their orders.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain customer records and update information in the database.
- Collaborate with team members and other departments to enhance customer satisfaction.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Malay languages.
- Strong problem-solving skills and the ability to think critically.
- Proficient in using customer service software and tools.
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
